Autoglym Cookie Policy

Last Updated: 25 September 2018

This Cookies Policy explains what cookies are and how and why we use them on our autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com, autoglymprofessional.com, myautoglym.com and guarantees.lifeshine.com (our Websites). Please read the table below which explains which cookies are used on each of our Websites.

You can also read more about the personal information we collect and use in our Privacy Notice which can be found on each of our Websites.

You can see when this Cookies Policy was last updated at the top of the page.



What is a cookie?

A cookie is a small file of letters and numbers that is sent to your browser and stored on the hard drive of your computer (or internet enabled device) when you visit a website.

Our Websites use cookies to distinguish you from other users of our Websites. This helps us to provide you with a good experience when you use our Websites.

Our Websites use different types of cookies for different purposes – we use 'necessary' cookies so that our Websites operate efficiently and securely and 'preferences' cookies to remember your preferences when you visit our Websites, so that you enjoy a better experience when you visit our Websites.

We use 'statistics' cookies to improve our Websites and we and other companies use 'marketing' cookies to provide you with offers and advertising which we and they think will be of interest to you based on the websites you visit. You can find more information about 'necessary', 'preferences', 'statistics' and 'marketing' cookies in the 'What cookies do we use?' section below.

Cookies set by us (Autoglym, a brand of Altro Limited) are called "first party cookies". Cookies set by parties other than us, such as Facebook, Google or YouTube, are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through our Websites (like personalised advertising, social media plug-ins, interactive content and analytics). The companies that set these third party cookies can recognise your computer both when you use it to visit one of our Websites and also when you use your computer to visit other websites. We also use some third party cookies to power the e-commerce sections of our Websites including Magento's cookies which provide shopping basket and check-out services.



What cookies do we use?

Our Websites use first party and third party cookies for several reasons. The cookies that we use on our Websites fall into the following groups:

Necessary - some cookies are required for technical reasons in order for our Websites to operate – normally, we need your consent to use cookies, but we can use these types of cookies without your consent, because they are essential to the operation of our Websites. You can disable these types of cookies by disabling them using your internet browser or operating system settings, but our Websites will not work properly if you choose to disable them.

Preferences - we use some cookies to remember your preferences in order to improve your experience of using our Websites – this includes cookies to remember whether or not you consent to the use of different types of cookies we use (e.g. 'preference', 'marketing' and 'statistics' cookies).

Marketing - these cookies enable us and other companies to track and target the interests of our Website users in order to build a profile about you and send you offers and advertisements which we and they think will be of interest to you based on your visits to our Websites and other websites.

Statistics – these cookies provide information about visitors to our Websites including the number of times you visit our Websites, how long you spend on our Websites, the pages you visit etc. This enables us to understand how effective our Websites are.

You can find more detail about the types of cookies which are used on each of our Websites, who sets them, what they do and how long they last for in the table in the table below.

You can find more details about the types of first and third party cookies served through our Websites and the purposes they perform in the table below:


  1. 1 - Necessary Cookies

    Website(s) which use the Cookie First-Party or Third Party Type of Cookie Name of Cookie Purpose Expiry
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com Third party cookie set by Cloudflare HTTP Cookie _cfduid Used by the content network, Cloudflare, to identify trusted web traffic. 1 year
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First Party HTTP Cookie Cookie Consent [x3] Stores the user's cookie consent state for the current domain. 1 year
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First party cookie HTTP Cookie mage-cache-sessid This cookie is used in context with load balancing; this optimises the response rate between the visitor and our Website site, by distributing the traffic load on multiple network links or disk drivers. Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First party cookie HTTP Cookie mage-cache-storage This cookie is used in context with load balancing; this optimises the response rate between the visitor and our Website, by distributing the traffic load on multiple network links or disk drivers. Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First party cookie HTTP Cookie mage-cache-storage-section-invalidation This cookie is used in context with load balancing; this optimises the response rate between the visitor and our Website site, by distributing the traffic load on multiple network links or disk drivers. Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First party cookie HTTP Cookie PHPSESSID [x2] Preserves user session state across page requests. Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First party cookie HTTP Cookie wordfence_verifiedHuman This cookie is used to protect our Website against malware or other types of cyber attacks. Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First party cookie HTTP Cookie wordpress_test_cookie Used to check if the user's browser supports cookies. Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First party cookie HTTP Cookie form_key A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF) Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First party cookie HTML Local Storage mage-cache-storage Local storage of visitor-specific content that enables ecommerce functions Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First party cookie HTML Local Storage mage-cache-storage-section-invalidation Forces local storage of specific content sections that should be invalidated Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First party cookie HTTP Cookie mage-messages Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. Message is deleted from the cookie after it is shown to the shopper 1 year
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First party cookie HTML Local Storage mage-translation-file-version Part of the Magento Translation System Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First party cookie HTML Local Storage mage-translation-file-version Part of the Magento Translation System Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First party cookie HTTP Cookie mage-translation-file-version Facilitates translation of content to other languages Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First party cookie HTML Local Storage mage-translation-storage Stores translated content when requested by the shopper Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First party cookie HTTP Cookie mage-translation-storage Facilitates translation of content to other languages Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First party cookie HTTP Cookie private_content_version Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server 10 years
    guarantees.lifeshine.com First party cookie [TBC] lifeshine_guarantee_registration_session Used for log-in information to this Website 120 minutes or when the browser is closed
    guarantees.lifeshine.com First party cookie [TBC] XSFR-TOKEN Website form origin validation on this Website. Page request /session

  2. 2 - Preference Cookies

    Website(s) which use the Cookie First-Party or Third Party Type of Cookie Name of Cookie Purpose Expiry
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com Third Party cookie set by Cookiebot HTTP Cookie CookieConsentBulkTicket Enables cookie consent across our Websites. 1 year
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First party cookie HTTP Cookie wfvt_# Remembers the user's submitted data when a comment is submitted in a blog post. The purpose is to auto-populate form fields for subsequent comments, in order to save time for the user. Session
    Myautoglym.com Third Party cookie set by Magento [TBC] catAccCookies Used to track your cookie acceptance on this Website 6 months

  3. 3 - Statistics Cookies

    Website(s) which use the Cookie First-Party or Third Party Type of Cookie Name of Cookie Purpose Expiry
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First party cookie HTTP Cookie _qca Collects anonymous data on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded with the purpose of generating reports for optimising the Website content. 1 year
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First party cookie HTTP Cookie bannerslider_user_code_impress_slider1 Impressions counter for image sliders Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First party cookie HTTP Cookie bp-activity-oldestpage WordPress theme cookie used to record what page was visited last Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com, autoglymprofessional.com Third Party cookie set by Google Pixel Tracker _utm.gif Google Analytics Tracking Code that logs details about the visitor's browser and computer. Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com, autoglymprofessional.com First party cookie HTTP Cookie _utma Collects data on the number of times a user has visited the Website as well as dates for the first and most recent visit. Used by Google Analytics. 2 years
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com, autoglymprofessional.com First party cookie HTTP Cookie _utmb Registers a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a Website visit. Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com, autoglymprofessional.com First party cookie HTTP Cookie _utmc Registers a timestamp with the exact time of when the user leaves the Website. Used by Google Analytics to calculate the duration of a Website visit. Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com, autoglymprofessional.com First party cookie HTTP Cookie _utmt Used to throttle the speed of requests to the server. Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com, autoglymprofessional.com First party cookie HTTP Cookie _utmz Collects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics. 6 months
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com, guarantees.lifeshine.com First party cookie HTTP Cookie _ga [x3] Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First party cookie HTTP Cookie _gat [x3] Used by Google Analytics to throttle request rate. Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First party cookie HTTP Cookie _gid [x3] Registers a unique ID that is used to generate statistical data on how the visitor uses the website, Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com Third Party cookie set by Google HTTP Cookie collect Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. Session
    guarantees.lifeshine.com Third Party cookies set by Google [TBC] Disable_tracking [TBC] [TBC]
    Myautoglym.com First party cookie [TBC] Frontend Used to create a unique identifier for your session on this Website 26 hours
    Myautoglym.com First party cookie [TBC] Magento frontend_CID Used to create a unique identifier for your session on this Website 24 hours
    Myautoglym.com First party cookie [TBC] Store Used to create a unique identifier for your session on this Website 4 months

  4. 4 - Marketing Cookies

    Website(s) which use the Cookie First-Party or Third Party Type of Cookie Name of Cookie Purpose Expiry
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com Third Party cookie set by Facebook HTTP Cookie fr Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com, autoglymprofessional.com Third party cookie set by youtube.com HTTP Cookie GPD/GPS Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com, autoglymprofessional.com Third party cookie set by quantserve.com HTTP Cookie mc Collects data on the user's visits to the Website, such as what pages have been loaded. The registered data is used for targeted ads. 13 months
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com Third Party cookie set by Facebook Pixel Tracker tr Unclassified Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com Third Party cookie set by AddToAny HTTP Cookie uvc Updates the counter for the Website's social sharing features. Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com Third Party cookie set by youtube HTTP Cookie VISITOR_INFO1_LIVE Tries to estimate the users' bandwidth on pages with integrated YouTube videos. 179 days
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com Third Party cookie set by youtube HTTP Cookie VISITOR_INFO1_LIVE Tries to estimate the users' bandwidth on pages with integrated YouTube videos. 179 days
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com Third Party cookie set by youtube HTTP Cookie YSC Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com Third Party cookie set by youtube HTTP Local Storage yt-remote-cast-installed Stores the user's video player preferences using embedded YouTube video. Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com Third Party cookie set by youtube HTTP Local Storage yt-remote-connected-devices Stores the user's video player preferences using embedded YouTube video. Persistent
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com Third Party cookie set by youtube HTTP Local Storage yt-remote-device-id Stores the user's video player preferences using embedded YouTube video. Persistent
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com Third Party cookie set by youtube HTTP Local Storage yt-remote-fast-check-period Stores the user's video player preferences using embedded YouTube video. Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com Third Party cookie set by youtube HTTP Local Storage yt-remote-session-app Stores the user's video player preferences using embedded YouTube video. Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com Third Party cookie set by youtube HTTP Local Storage yt-remote-session-name Stores the user's video player preferences using embedded YouTube video. Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com Third party cookie set by GetCandid Pixel tracker 3.0/projects/529cd27100111c5d4c000001/events/widget-load Facilitates the upload of user content (photos, text, graphics, audio, video, location information and comments) to the website, either directly or from social media sites on behalf of Autoglym Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com Third party cookie set by GetCandid HTTP Cookie candid_userid Used by GetCandid to display Instagram on the website 1 year
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First Party cookie HTTP Cookie NetOutcome RedEye (marketing automation) tracking cookie 209 months
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com First Party cookie HTTP Cookie redeye RedEye (marketing automation) tracking cookie Session
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com Third Party cookie set by youtube HTML Local Storage yt.innertube::nextId Video information cookie Persistent
    autoglym.com, lifeshine.com, knowledgecentre.lifeshine.com Third Party cookie set by youtube HTML Local Storage yt.innertube::requests Video information cookie Persistent


What can you do about cookies?

You have the right to choose whether or not to accept cookies and you can use the following tools to control your preferences:

Cookie Declaration - you have control over whether or not to accept 'Preferences', 'Statistics' and 'Marketing' cookies by selecting your preferences in the Cookie Declaration on our Websites [which use a cookie consent management dashboard]. Our 'necessary' cookies will always be on when you use our Websites as our Websites won't function properly without them and the law permits us to use these types of cookies without your consent. You can change your preferences for 'Preference', 'Statistics' and 'Marketing' cookies at any time by selecting your preferences in our Cookie Declaration [for those Websites [which use a cookie consent management dashboard], As well as the options we provide through our Cookie Declaration to change your preferences, there are a number of other ways in which you can control the use of cookies including:

Browser & Operating System Settings - you can block cookies by changing your browser settings so that cookies from our Websites and other websites cannot be placed on your computer or mobile device. You can set or amend your web browser controls to accept or refuse cookies and your browser will provide different options (e.g. to disable all cookies or certain types of cookies).

The "help" portion of the toolbar on most internet browsers will tell you how to change your browser cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether

The privacy and browser settings in your operating system will also provide you with options to request that websites do not track your visits to them and stop you being tracked when you use different devices.

Please note that if you choose not to accept some types of cookies you may not have access to certain features that make your experience of our Websites more efficient and some of the features on our Websites may not function properly (and in particular, those parts of our Website which use 'necessary' cookies).

Third Party Cookies – you can opt out of some third party cookies which are used on our Websites either by using their online cookie management tools or using the preference tools provided by the advertising networks of which they are members (see 'Advertising Networks' below for more information). You can find more information about how third parties who set cookies on our Websites will use cookies, who they are, the information which is collected by them when cookies are installed, how they use your information and how you can manage their cookies and tracking technologies by clicking on the links in the table below. Please note that some of these companies simply provide services to us, but some companies (like Google, Facebook, YouTube and Quantserve) will use your information for their own purposes and they are the controller of the personal information which they collect about you when you use our Websites.


Company Privacy Notice & Cookie Preferences/Tools
Google /DoubleClick https://policies.google.com/privacy, https://policies.google.com/technologies/ads, https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
YouTube https://policies.google.com/privacy
Facebook https://en-gb.facebook.com/policies/cookies/
Quantserve/Quantcast https://www.quantcast.com/en-uk/privacy/, https://www.quantcast.com/en-uk/opt-out/
Add to Any https://www.addtoany.com/privacy
GetCandid https://www.getcandid.com/
Cloudflare https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-cookie-do-
Magento Magento help us to operate our Website and to provide you with functions which improve the operation of our e-commerce Websites and to remember your preferences as our processor. You can find out more about Magento here: https://magento.com/
RedEye RedEye help us to operate our Websites and to better understand how individuals use our Websites as our processor. You can find out more about RedEye here: https://www.redeye.com/
Cookiebot Cookiebot help us to manage your cookie preferences as our processor. You can find out more about Cookiebot here: https://www.cookiebot.com

Advertising Networks – most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com. These websites will scan your device to tell you which of their members are using cookies on your devices in order to send you personalised advertising and provide you with the ability to turn-off cookies from those members that you choose, which includes some of the third parties who set cookies on our sites such as Facebook, Google and Quantcast.

Google Analytics – To opt out of being tracked by Google Analytics across all websites, Google has made a plug-in available which you can download and install on your web-browser so that Google Analytics do not track your online behaviour when you visit our Websites and other websites – you can download the plug-in here http://tools.google.com/dlpage/gaoptout.


Email tracking

Cookies are not the only way to recognise or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Websites or opened an e-mail that we have sent them. Some emails that we send you have no tracking in at all e.g. service emails with invoices attached. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our Website, whether the user has opened and clicked on the email, which we can track to an individual level. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn't click the first time. We will only contact you with marketing communications if you have provided your consent or if the law allows us to. If you want to be sure that none of your email activity is tracked then you should opt out of Autoglym's emails which you can do via the link at the bottom of every email. Also, in many instances, these technologies are reliant on cookies or similar technology (such as clear gifs) to function properly, and so declining cookies will impair their functioning.


Changes to our Cookie Policy

We may change this Cookie Policy from time to time. You can see when this Cookie Policy was last updated by checking the “last updated” date displayed at the top of this Cookie Policy.


How can you contact us?

If you have any questions or comments about this Cookie Policy, don’t hesitate to contact us at mydata@autoglym.com.